The Business World is Transforming
  • By 2025 the worth of the Internet of Things will be $6.2 trillion.
  • The sharing economy will reach $330 billion by 2025.
  • For people starting their education, 65% will enter the workforce into jobs that don’t exist today.
  • The average tenure on the S&P 500 is dropping. Only 25% of the companies in 2012 will remain by 2023.
  • Automation and robotic usage will grow 2,000% from 2015-2030 amounting to $190 Billion market.
  • 86% of global CEO’s are championing digital transformation of their companies.
  • By 2025, half of world’s companies with revenues exceeding $1 billion will be headquartered in today’s emerging markets.
  • By 2018, the data created by the Internet of Things will reach 403 zettabytes a year.
  • By 2030 the population will be over 8 billion people and 50% of Global GDP growth will come 440 cities in emerging markets.
  • By 2030 more than 30% of workforce will be older than 55 in developed countries.

Customer Centric Strategy Development

Customer Centric Strategy Development
03/13/2018, , in Leadership, Workshops

Customer Centric Strategy Development

Consider that 74% of CEOs claim to be implementing a customer centric strategy in the next 2 years. The Customer Centric Strategy Development program is designed to help get organizations off the block and rapidly develop their approach for a customer centric strategy.

While many organizations have good to great customer service, this is only half the battle. A true customer centric strategy involves employing tools, techniques, technology, and operational changes to enable the organization to anticipate customer wants and needs at a personal level. This is a necessary skill set to compete in a world where information and technology may be enabling your competitors to out deliver you.

Begin your organization’s Customer Centric Strategy Development. Contact David Lee, MSSBTI Executive Director at 602-387-2128 or

Program Audience

  • Business leaders and senior operations executives and their teams

Type of Program

  • Workshop facilitating a customer centric mindset and near-term action plan


  • 2-day workshop

Expected Outcomes

  • Actionable strategy with near-term, mid-term, and long-term pathway of specific operational changes and accountability


  • Changes the mindset from a reactive customer service style to a proactive customer centric approach to operations
  • Rapidly jumpstarts transformation in the organization
  • Provides an immediate action plan and accountability with a 6 month to 2 year window toward a true customer centric organization


  • Strategic Business Planning
  • Opportunity Prioritization
  • Outcome Alignment
  • Product Development/Innovation Decisions
  • Organizational Improvement Priorities
  • Requirements Gathering/Definition
  • Project Development


  • All workshops can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location